Refunds, Returns & Replacements Policy

Overview – Last Updated: 15th August, 2025

At Askme Signatures Stores, we are committed to ensuring your complete satisfaction with every purchase. This policy outlines the terms and conditions for refunds, returns, and replacements on items purchased from our store.

Eligibility for Refunds, Returns & Replacements

You may request a refund, return, or replacement if:

• You received the wrong item.
• The item is damaged or defective upon delivery.
• The item does not match the description on our website.
• You received an incorrect size (for fashion and footwear).

Important: Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, the following items are not eligible for returns, refunds, or replacements once opened or used:

• Perfumes (if seal is broken)
• Wigs, hair extensions, and related hair products (if worn, altered, or used).
• Undergarments, lingerie, and swimwear.

Important: Items must be unused, in their original packaging, and in the same condition as received.

Time Frame for Requests

• Refunds & Returns: Request must be made within 7 days of receiving your order.
• Damaged or Defective Items: Report within 48 hours of delivery.

Requests made after these time frames will not be processed.

How to Request a Refund, Return, or Replacement

1. Contact Customer Support

Send the following details:

• Order number
• Description of the issue
• Clear photos/videos of the item

to our Email askme@askmesignaturestores.com or kochange8@gmail.com or fill the returns form

2. Approval & Return Authorization

Our team will review your request and, if approved, provide a Return Authorization with instructions.

3. Returning the Item

• Customers are responsible for return shipping unless the issue is due to our error.
• Use a trackable delivery service for returns.

4. Inspection & Processing

Once received, your item will be inspected to confirm it meets our return policy requirements.

5. Refunds or Replacements

• Refunds: Issued via the original payment method within 5–7 business days after approval.
• Replacements: Shipped within 3–5 business days after approval.

Damaged or Defective Items

If you receive a damaged or defective item:

• Report within 48 hours of delivery.
• Provide proof via photos or videos.

Order Cancellations

• Orders can be canceled within 12 hours of purchase if not yet shipped.
• Orders already shipped cannot be canceled but can be returned under the terms of this policy.